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Guaranteed Mediocrity

April 27, 2009
I have long been an advocate of replacing large, complex IT processes with many small flexible ones. A colleague of mine shared this video with me from Barry Schwartz at the TED conference, discussing how processes and incentives are “put in place to protect against failure, but only guarantees mediocrity.”

While watching this video, think of the people in your IT organization that go through Change Management, Product Development, or Project Management processes, and ask yourself if they are as morally wise as Mike the Janitor.

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