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Posts Tagged ‘System Architecture’

People Need to be Part of the System Design

February 2, 2009 Comments off

As the recent outage at Google demonstrates, including people in the design of a system is often overlooked in technology focused organizations. In that particular example, Google left the ability for a single user to take then entire system down by adding “/” to the blocked site list. Why would this ever need to happen?

More generally, IT organizations need to recognize the importance of people in our architectures. What good is a password if people will write it down? What good is a workflow if people are still printing and signing forms? What good is an ERP system if the numbers are still manipulated by hand?

Every project should include not only a technical understanding of what is being implemented, but also an understanding of the business processes and people that will operate in the system — both users and administrators.

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